Client: University Libraries Leadership

Client Profile: University Library on the University of Nevada, Las Vegas campus serving 50,000 undergraduate and graduate students

Research Methods: Survey, focus group, and testing.

Timeline: Two months

Project Goals: Determine the needs of new staff to enhance the training and onboarding process. Move the training process online and create a graduated model of training modules staff can complete at their own pace.

Process: Heavy research went into this process to determine the training gaps and needs for new and existing staff. This project was a collaboration between three staff supervisors, two librarians, and unit supervisor.  I served as the project manager and user experience researcher. I designed and conducted all user research and synthesized data to inform the group of user needs and made instructional design recommendations. I documented all the steps in the process and reported findings in an executive summary.

Recruitment and screener outline. Ex. Recruitment Plan

Data analysis overview, research method, survey questions, group interview script. Ex. Data Analysis

Research findings report and recommendations. Ex. Findings Report

Executive summary. Ex. Executive Summary